Returns & Exchanges

At aiayu, we strive for lasting quality and want you to be completely satisfied with your purchase. If your item isn't quite right, you can return or exchange any unused products within 14 days of receipt.

1

Register Your Return

Visit our online return portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging, ensuring all tags are attached and the products are in their original, unwashed condition.

3

Attach the Label

Print the prepaid shipping label provided via the portal and securely attach it to the outside of your return parcel.

4

Drop Off and Refund

Hand over your package at the nearest designated drop-off point; your refund will be processed to your original payment method within 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing